Bug Tracker   /  Request

Create work orders for a later date

View queues

Modify and grab queues/tickets

Sort by time, date, account, who owns, type, requestor

Need report to say who did what

If dependent on cc, then will attache a simple sheet behind cc worksheet saying what item for data to release.  Those would route to data first!  Could be tricky.

Need check item that says paid/no money needed before releases to production!!!

Must have history!

R

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R  (would have to be done manually)

R  (mimics it with bugnote feature)

Mantis

Generally, Mantis takes the date that the bug was created and sorts on that.  There is an "ETA" field so that you can specify when the request is due/how long it will take.

You can do this from the very flexible "View Bugs" page by applying filters.

can change "assigned to". "priority" and most other information except "reporter" and date submitted"

You can sort by time/date on the first page with the "view all bugs" page.  The filters on the top of that page allow you to additionally sort by who owns, type and requestor.  Though "type" and "accounts" have yet to be added to this db.

What other reporting tools do we need, specifically? Pretty good reporting tool "summary_page.php", but they aren't very detailed.  It says, in general, who closed/open/resolved how many bugs.

there's no such functionality as "scripts" like RT, this would have to be manually assigned to data.

Doesn't include this at the moment.

can mimic a history feature by adding bug notes.  These keep track of who is publishing the note and what time/date it has.

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R    (would have to be done manually)

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RT

You can do this within Ticket creation

Can view queues by 1) going to advanced search and specify queue or from the front page

yes, includes concept of "stealing"

yes, the advanced search option allows you to specify criteria like "started date/time", "priority", "queue", "subject", and "content"

Doesn't seem to have any reporting tools included.  But there are a lot of add-ons that users have contributed.

you can attach documents and you can specify in the text box what data needs to do to release.  We could eventually create scripts to automatically send this to data.

Doesn't include this at the moment.

Great history of ticket included and color coded by major changes to ticket.

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R    (would have to be done manually)

R  (mimics it with description feature)

DCL

You can do this within workorder creation.

They include a concept called "view".  I've sent a help-request to see if there's a "view-per-department" feature that I'm missing from the app.  If you modify a WO you can change who is repsonsible and change the data of the WO.

Modifying workorders is no problem.  Just use the drop down menu.  Within that you can also change who is responsible.

Can filter by person "responsible", "product" and "status" by going to the "Browse" page.  You can search by "account" and "time/date" by going to the "Search" page..

Has some interesting reporting tools.  "Search"es can be exported as a .txt document, there's graphs and lots of "timecard" functionality.

You can attach documents and can specify that "data" is responsible, but this doesn't happen automatically

Doesn't include this at the moment.

history is done by hand with dates and initials on the modify WO page, add notes.  Of the 3 tracking systems, this history feature is the least "feature"-full.